The answers
to your questions

Answer : Unfortunately, we do not have any call back list in case of a last minute cancellations. However. we invite you to follow our Instagram and Facebook accounts, where we share all our last minute deals, promotions and last minute cancellation opportunities. You can also subscribe to our Newsletter to have access to our exclusive offers.

Answer : As mentioned on our website, the basic rate is for 4 people. Beyond 4 people, an additional fee applies for any additional person aged 4 and over. This fee is $50 per night and per additional person in low season or $100 per night and per additional person in high season.

We ask you to declare the exact number of people (adults / children) when booking. Strict on-site monitoring via our video surveillance system applies and a penalty of $150 per night per undeclared person will be directly retained from the security.

Note: You must respect the maximum capacity of the chalet at all times. Reservations exceeding the maximum capacity of the cottage will not be accepted.

Answer : The minimum length of stay is 2 nights at all times, with the exception of long weekends (Thanksgiving, Quebec Day, Canada Day, Labor Day, etc.) during which the minimum length of stay is 3 nights.

Note that you can arrive in our chalets every day except Saturday: this is the only day of the week where there is no arrival nor departure permitted, in order to give a little break to our cleaning and maintenance staff. Thank you for your understanding! :)

Answer : Yes, we are pet-friendly (2 maximum per rental) but there is a $100 fee per pet to cover the hypoallergenic treatment after your stay.

Note for Chalet Silver Fox, Chalet White Wolf, Chalet Blue Jay, Chalet Red Deer, Chalet White Rabbit and Chalet Golden Bear: we do accept pets in all our chalets, but our cottages are located within the Fiddler Lake Resort that chose not to accept pets onsite. As a consequence, we ask you to keep your dog on a leash at all times during walks, to make sure to take care to pick up its needs and to avoid the Rec Center area.

Notes valid for all our cottages:

1. Although we do accept pets in our cottages, we expect them to be well behaved and that pet owners take good care of them during their stay at the cottage. The pet is your entire responsibility. Be careful not to leave your animal alone and unattended for a long time, to avoid any damage in the cottage and/or unwanted barking in your absence which could disturb the tranquility of the neighborhood.

2. Also, any damage caused by your animal or any need (solid or liquid) found on the cottage's floor or directly on the furniture (beds, sofas, etc.) will be considered as degradation and will result in a deduction from the security deposit.

Answer : No, we fully respect the privacy of our guests. Our cameras are used only to ensure safety and compliance with the rules at all times. Therefore, they are only located around the parking lot and front door.

Answer : We carry out mandatory servicing and maintenance operations between rentals to avoid disturbing our customers as much as possible. However, if you are staying at the chalet for a period of a week or more, our maintenance staff will have no choice but to access the exterior of the chalet to carry out mandatory weekly maintenance and snow removal. Under no circumstances will our staff have access to the interior of the chalet during your stay, unless in a major emergency and with your consent.

More specifically, our maintenance staff will have access to the exterior of the chalet to carry out the following mandatory maintenance:
- In winter: following each snowstorm, for snow removal from the driveway and snow removal from the access paths to the spa, sauna and the exterior access doors to the chalet.
- In summer: for lawn maintenance and preventive water quality treatments in the outdoor swimming pool, only during the week (legal obligation).

Answer : We ask that half of participants be 25 years of age and over at the time of booking, or to be accompanied by an adult of over 35 years old.

Answer : The minimum rental period is 2 nights at all times (weekdays and weekends), except during long holiday weekends (Easter, Quebec’s National holiday, Canada Day, Labour Day, and Thanksgiving) during which the minimum stay is 3 nights.

Please note that we do not accept any booking for less than 2 nights.

Answer : For the following public holiday weekends in Canada (Victoria Day, Canada Day, Labour Day, Thanksgiving, Good Friday, National Day for Truth and Reconciliation, Christmas, New Year's Day), a minimum stay of 3 nights is required, with check-in on Friday and check-out on Monday. No arrival or departure is allowed on Sunday.

We reserve the right to modify or cancel any reservation that does not comply with this policy at the time of booking.

Answer : You can get together with family or friends, but we ask you to respect the rules of the cottage and be quiet after 10 p.m., out of respect for the neighbourhood. Please know we will not hesitate to withhold the entire security deposit in the event of excessive noise after 10 p.m. and/or nighttime noise.

Our chalets located at Fiddler Lake are the perfect place for receptions (weddings, birthdays, etc.) and corporate events. However, the maximum capacity of each chalet must be respected at all times. You can organize a special event with a maximum total capacity of 72 people by renting some or all of our 6 cottages on site (Chalet Silver Fox 12 persons + Chalet White Wolf 12 persons + Chalet Blue Jay 12 persons + Chalet Red Deer 12 persons + Chalet White Rabbit 8 persons + Chalet Golden Bear 16 persons, all located 5-10 minutes away on foot).

Answer : During regular periods (excluding High Season), we will be happy to grant you an earlier check-in than the scheduled time, provided that the cottage is not rented the day before your arrival. Please contact us by email 48 hours before your arrival date to confirm with our team.

Answer : A last minute cancellation represents a cost for us (no possibility to rebook your dates). So should you have to cancel your stay, it is always better to let us know as soon as possible.

- Up to 60 days before your arrival date: you can cancel your reservation. An admin fee of CAD $120 applies (plus banking fees).

- Between 60 and 30 days before your arrival date: you can cancel the reservation, but you lose your reservation deposit.

- Less than 30 days before your arrival date: you forfeit the full rental amount if you cancel.

Answer : The amount of applicable taxes is 18.5%: it includes lodging tax (3.5%) as well as GST and QST (15%).

Answer : A reservation deposit of 50% of the total amount including taxes is charged upon booking on your credit card in order to block the dates in our rental calendar.

The balance or Final payment (remaining 50%) will be automatically charged on the credit card on file 30 days before your arrival.

A refundable security deposit will be temporarily frozen on your credit card 48 hours before your arrival date. Its amount vary depending on the size of the cottage (between CAD$1,000 and CAD$2,000). The security deposit will be released on your credit card within 3-4 working days after your departure, if no damage is found.

Answer : Yes, a refundable security deposit (varying between $1,000 and $3,000 depending on the size of the property) will be temporarily frozen on your credit card 48 hours prior to your arrival date. This amount is just frozen and not charged on your credit card, so that you do not need to pay an interest. This amount will be released on your credit card within 3-4 working days after your departure, if no damage is noted.

Reservations on Booking.com
Please note that due to the increasing number of fraud cases on this platform and Booking.com's new policies, Chalets Zenya will require payment information at the time of booking to validate the reservation in our system. Indeed, according to Booking.com's latest directives, the platform no longer handles the management of the refundable security deposit.

Answer : For obvious security reasons, the access codes for each property change every week. Therefore, we will send you the access code once the reservation has been paid in full and when the temporary freezing of the security deposit has been made on your credit card. The access code will be sent to you 48 hours before your arrival date.

Answer : Once your reservation is confirmed in our system, you will receive an automatic confirmation by email. Then, one of our advisors will contact you by email to send you the rental agreement for review and signature and provide you with all relevant information regarding the chalet. You will also receive an email 15 days before the arrival date, including the itinerary to get to the chalet, as well as all the instructions to prepare your stay.

Answer : Out of respect for our customers on site and also to facilitate the work of the cleaning teams between rentals, this is unfortunately not possible.

That said, you have access to numerous photos on our site, as well as videos shot in summer and winter. Also, we are the only ones to provide you with the layout plans of each of our chalets (consult the "What is included" section on the description page of each chalet).

So you don't need a site visit before renting: you have everything you need to make an informed decision by exploring our website from the comfort of your living room. Thank you for your understanding!

Answer : Here is the list of things that are not provided in our chalets and that we advise you to bring:

AT ALL TIMES:
- Your food (including condiments)
- Towels for spa and dry sauna
- Soaps for body and hair
- Your access to your Netflix, Prime & Disney account
- Wood for fireplace (we only provide a starting kit consisting of around ten logs). Please bring the wood you plan to use during your stay, including newspaper and kindling.
- Nespresso coffee capsules (we provide a starter kit consisting of around ten capsules). Please bring the capsules you plan to use during your stay).
- Ice bag to prepare your favorite cocktails
- Paper towels
- Paper napkins, aluminum foil and saran wrap
- Plastic dishes (Tupperware type) and Ziploc bags for packing and bringing back food
- Seeds to fill bird feeders and observe wild birds

IN SUMMER:
- Beach towels for swimming at the lake
- Sun cream
- Insect repellent

If you're missing something, don't worry: the village is just a few minutes from the chalet. For the Fiddler chalets, there is a convenience store located on site, 2 minutes by car from each chalet.

Answer : Our chalets include the following coffee makers:

Chalet DesignPur, Chalet Kabana, Chalet Silver Fox, Chalet White Wolf, Chalet White Rabbit, Chalet Red Deer, Terrace Saint-Hubert
- Nespresso (small OriginaLine capsules)
- Filter coffee machine (filters provided)
- Bodum

Chalet Villa Bianca, Chalet Blue Jay and Chalet Golden Bear
- Nespresso (small OriginaLine capsules)
- Filter coffee machine
- Bodum
- Keurig

Answer : To find out the equipment provided and the amenities of each chalet, please read the "What is included" section on each cottage page.

Answer : The water in each of our chalets is filtered and perfectly drinkable. We test it regularly. It is therefore not necessary to bring water bottles.

Answer : We only provide a starting kit consisting of around ten logs. Please bring the wood you plan to use during your stay, as well as newspaper and kindling.

You can buy wood at several locations near our chalets:

LAURENTIDES:
Central Chalet at Fiddler Lake Resort (on site)
BMR: 304 Rue Principale, Saint-Sauveur (450-227-2649)

LANAUDIÈRE
Chalet DesignPur: Patrick Morin, 8225 QC-125, Chertsey (450-882-2220)
Chalet Villa Bianca: Rona, 3757 Chemin Saint-Alphonse, Rawdon (450-834-8115)
Chalet Kabana: BMR, 210 Rue St Michel, Sainte-Émélie de l’Énergie (450-886-3854)

Answer : Our cottages are all equipped with Wi-Fi so you can easily work from there (emails, videoconferencing, etc.).

Apart from Chalet Kabana, all our cottages are equipped with high-speed Wi-Fi, but given that our cottages are located in the heart of nature, it will never be as fast as in Downtown Montreal. We ask you to be lenient and remember that you are in the middle of the woods :)

Here is the average speed of the Wi-Fi in the different chalets:

LANAUDIÈRE:
+ Chalet DesignPur: Air Vitesse 90MB / sec (unlimited high speed)
+ Chalet Villa Bianca: Starlink up to 200MB / sec (unlimited high speed) / sec
+ Chalet Kabana: regular Wi-Fi 50MB / sec


LAURENTIANS:
+ Chalet Silver Fox: Starlink up to 200MB / sec (unlimited high speed) / sec
+ Chalet White Wolf: Starlink up to 200MB / sec (unlimited high speed) / sec
+ Chalet Blue Jay: Starlink up to 200MB / sec (unlimited high speed) / sec
+ Chalet Red Deer: Starlink up to 200MB / sec (unlimited high speed) / sec
+ Chalet White Rabbit: Starlink up to 200MB / sec (unlimited high speed) / sec
+ Chalet Golden Bear: Starlink up to 200MB / sec (unlimited high speed) / sec

Note that these data are indicative only and the speed may fluctuate depending on weather conditions and the supplier's service.

Answer : Boats with thermal engines are prohibited, because the lakes surrounding our chalets are ecological. On the other hand, electric motors are tolerated.

Before putting your own boat in the water, you must clean it according to Protocol of the Ministry of the Environment du Québec,

Answer : Note that we provide boats (kayaks, canoes, rowboats, pedal boats) in each of our chalets. In the Laurentians, we also have a fleet of paddle boards available for your stay.

You can bring your own boats provided you scrupulously respect the following rule: before putting your own boat in the water, you must clean it according to Protocol of the Ministry of the Environment du Québec, making sure to use a disinfectant cleaning product to avoid the spread of blue-green algae. This instruction also applies to buoys and other floating mattresses.

Answer : Our cottages are located on private estates where tranquility is essential. If you plan to use ATVs or snowmobiles, we ask that you bring them on a platform or trailer and use them outside the domain.

Answer : Yes, we make sure that outdoor hot tubs and dry saunas are accessible and 100% functional all year round, even in the winter.

Answer : No, the outdoor pools are only available in summer and early fall, weather permitting. Usually our pools are open from June 1 until the last weekend in September.

Note that our chalets in the Laurentians all have access to the heated indoor swimming pool at the Recreation Center (5-10 minutes walk from the chalet). If you wish to access it, please take the option when booking.

Answer : Out of respect for the environment, the temperature of our swimming pools is kept stable at 85F (30C). For those who feel a bit chilly, we recommend using the hot tub (maintained at all times between 95F and 104F, or between 35C and 40C) or our outdoor dry saunas (over 160F / 70C).

Answer : We have prepared a list of unique activities that are highly original. Please visit our “What To Do” section (top left corner of the Home Page), which includes many suggested activities around each cottage and our magazine for more ideas: Activities

Answer : Yes, all our chalets at Fiddler Lake have access to the various activities at the Recreation Center, located in the area, a 5-10 minute walk from our chalets.

These activities include in summer:
- Access to the heated indoor swimming pool (accessible all year round)
- Access to the Resort's outdoor swimming pool (available from May 15 to the end of September, depending on the weather)
- Access to the main dock and boats: canoes, kayaks, pedal boats, paddle boards (available from May 15 to the end of September, depending on the weather)
- Access to tennis and pickleball lessons (available from May 15 to the end of September, depending on the weather)
- Access to the outdoor playground for children

In winter, these activities include:
- Access to the heated indoor swimming pool (accessible all year round)
- Loan of snowshoes for hiking on the snowy trails of the Resort
- Access to the outdoor ice rink
- Access to the slides on the Domaine for children

When booking on our site, just choose the option to add access to these activities for a slight supplement of $40+tx per day (valid for you and the people accompanying you, regardless of the number of people in your group). We will then prepare bracelets in an envelope with your name on it at the Resort reception upon your arrival.

Answer : Yes, for our chalets in the Laurentians or Lanaudière, we recommend the services of Richard, who will come to the cottage, if you book your appointment in advance. You can reach him at 514-572-1252. If you prefer a female massage therapist, just tell them and they will be able to accommodate you.

Yes, if you stay in one of our cottages in Lanaudière (Chalet DesignPur, Chalet Villa Bianca or Chalet Kabana), we highly recommend the excellent services of Patricia, who will come to the cottage during your stay, by appointment. You can reach her directly at 450-421-5361 (we do not take any appointment). For more information, please visit Ode à soi

Unfortunately, we do not offer any massotherapy service in the Laurentians.